Returns & Refunds

Returns & Refunds

At Rapid Supps, we want you to love your purchase. If something’s not quite right, we’ve got a straightforward returns and refunds process to sort it out. Here’s how it works.

Our Returns Policy

We accept returns or refunds under these conditions:

  • Change of Mind: Changed your mind? You can return unopened and unused products within 14 days of delivery for a refund or store credit. Return shipping costs are on you unless the product was faulty or incorrect.
  • Faulty or Damaged Products: If your order arrives damaged, defective, or isn’t what you ordered, we’ll cover return shipping and offer a full refund or replacement—your call.
  • Incorrect Items: If we sent the wrong product, let us know, and we’ll fix it with a replacement or refund, covering return shipping costs.

All returns are inspected upon receipt to ensure they meet the outlined conditions.

How to Request a Return

Here’s how to get started:

  1. Contact Us: Reach out within 14 days of delivery via mdprotein@gmail.com or our Contact Us page. Include your order number and a quick note about the issue.
  2. Get Approval: We’ll review your request and send a Return Authorisation (RA) number with shipping instructions.
  3. Send It Back: Pack the item securely (ideally in its original packaging) and ship it to our Melbourne warehouse with the RA number included.
  4. Processing: After we receive and check your return, we’ll email you about approval and process your refund or replacement within 5–7 business days.

Note: Refunds go back to your original payment method. Original shipping fees are non-refundable unless we made an error.

Refund Processing Times

  • Refund Approval: 5–7 business days after we receive your return.
  • Bank Processing: Depending on your bank or payment provider, it may take an extra 3–10 business days for the refund to show up.

Conditions of Return

To qualify for a return:

  • Products must be unopened, unused, and in original packaging (unless faulty or damaged).
  • Returns must be initiated within 14 days of delivery.
  • Proof of purchase (e.g., order confirmation email) is required.

We may decline returns that don’t meet these criteria.

FAQs

Who pays for return shipping?
You cover shipping for change-of-mind returns. For faulty, damaged, or incorrect items, we’ve got it covered—just contact us first.

Can I exchange instead of a refund?
Yes, if the item’s in stock, we can swap it out. Get in touch to arrange.

What if it was a gift?
Gift returns follow the same process. Refunds will be issued as store credit unless specified otherwise.

Where do I send my return?
We’ll provide our Melbourne warehouse address with your RA number once approved.

Still Need Help?

Questions about returns or refunds? Our team’s here for you. Contact us at mark@rapidsupplements.com.au or via our Contact Us page.